ContactBuilder

“We’ve been trialling the new modules on ContactBuilder for a few months now and they are certainly helping with the management of our reservations. 

 “Now we can take reservation payments directly and segment draft and confirmed reservations more easily. 

 “What’s more, the new customer portal module has made the sales process more interactive for our customers, allowing them to change personal details and see exactly where their sale is up to. 

 “All of these updates are providing us with a much more streamlined process. We look forward to any other new modules which may be coming in the future.”

Samantha Williams, head of sales at Prospect Homes, said “We’d been looking at introducing a customer relationship management system for around nine months but our plans were accelerated due to the Coronavirus. ContactBuilder helped us to fast-track the implementation of a cloud-based customer relationship management (CRM) system enabling the introduction of online reservations. 

“The introduction of the CRM system means we can keep all communication we have with customers on file in one place.

 “The real advantage of the system is that it offers the ability for customers to reserve a new home online. It means that whereas traditionally buyers would have to come to the development to sign the paperwork and pay their reservation fee, now they don’t have to. Once we have qualified a customer we can send them a link to the online application to complete so that they can reserve a new home.”

Watkin Jones Homes have been happily working with Contactbuilder now for 4 years. We have found our account manager to be very helpful and she always assists us if we need any extra guidance. The system is easy and efficient to use and it is backed up with Contactbuilder online help guide if required. We get approached regularly from other CRM providers but we are content with the product and have recently expanded to incorporate Yourkeys system that has integrated with Contactbuilder, making sales transactions run even smoother.

Helps us to maximise every opportunity and increase sales.

An effective system, great value for money, and fabulous background support.

We signed-up for ContactBuilder for better sales progression for our team and to help us be compliant with the new GDPR regulations. We’ve found the system makes our jobs easier as we’re no longer reliant on in-house systems that don’t suit sales.

With ContactBuilder all of our contacts for each development are together helping us move our sales forward towards reservation and we’re getting better reporting than we had previously.

For us ContactBuilder is an essential piece of software and without it our sales team wouldn’t function. It’s absolutely vital to the everyday running of our business.

ContactBuilder gives us a tactical edge over our competitors by improving the speed and consistency of our response to sales enquiries.

ContactBuilder monitors all leads for us which is invaluable. It prompts us to follow upon tasks and it’s 100% accurate – a great investment.

ContactBuilder helps us keep in touch with our entire customer database, and helps to increase visitor and reservation levels.

Our dedicated ContactBuilder account manager, has introduced us to an intuitive CRM system that enables us to record each of our customers journey, from the point of enquiry, through to completing the reservation, sales progression, customer aftercare and so much more. The platform is incredibly easy to navigate and use for all levels of computer users. Our account manager has worked in partnership with us to help further develop their platform with our business needs in mind, which has really enabled our business to thrive as a result.

If you are a business exploring a New Homes CRM software package, I highly recommend contacting your local ContactBuilder representative to have a demonstration. It’s a cost effective way to manage your contacts whilst ensuring you remain GDPR compliant, gone are the days of excel spreadsheets! Contact Builder being cloud based has enabled our firm right to continue to work throughout the Covid pandemic ensuring we were able to maintain our service standards throughout without experiencing any deficiency in our capabilities.

ContactBuilder continues to be the preferred new homes CRM platform for Harington Homes.

ContactBuilder has helped monitor our leads, is compliant with GDPR, all information is together. This system makes our jobs a lot easier, the training and support from ContactBuilder has been excellent.