About Us
Mark Fagan Associates engages with senior level stakeholders at hotels, spas, restaurants, golf/country clubs, visitor attractions, sporting venues and estates, providing hotel operations leadership and driving attainment of strategic business goals.
Services include: business planning, marketing, project investment analysis, spa development, interim management support, hospitality training, design, operational/mystery guest audits and strategic planning.
The position demands the ability to analyse current trading and identify gaps/opportunities, with brand and competitive edge in mind. Delivering and demonstrating strong tangible result and long term added value is critical. The project base is broad, with clients in the UK and overseas.
Whilst each client requires their own tailor-made response we would initially suggest an initial consultation to evaluate your business, thereby giving an opportunity to see where you excel and where you need to focus your attention. This will provide a snapshot of your business and a reference point to build on. This is followed up with an overview and suggested recommendations, potential training needs and sales opportunities.
