Some Changes are Here to Stay

Posted by ContactBuilder on 4th August 2021 -

With England on the road back to business as usual, we’re taking some time to reflect on how the last 18 months have affected the new homes industry and what changes are here to stay. 

From hybrid home/office working, requiring appointments for viewings to going paperless, ContactBuilder has always helped facilitate all these things and more. 

If your team is working both from home and in the office, ContactBuilder allows easy access to all they require, without the need for remote desktop access. Which, let’s face it head on, can cut out on you at inopportune times and take valuable time to fix. With our cloud-based application, all you need is an internet-ready device and active internet access for your team to have the same connectivity at home or in the office. 

Appointments are still required for most show home and development viewings, putting your team’s appointment management skills front and centre. Whether you are looking for automatic SMS messages to be sent with appointment details or task reminders for follow-up contact after the visit, ContactBuilder makes it as simple as following an automatically generated to-do list with our customisable workflows.

It’s been a long time coming for our industry, but new homes purchasers have had a taste of paperless reservations and completions and they aren’t going to want to go back! With our digital document sharing, secure e-signing through integrations like Signable, and online payments, nearly every step of the customer journey can be completed online. Our automated emails can further streamline the customer journey, letting customers know when milestones have been reached, such as a mortgage offer being received, or even to confirm that exchange has taken place – without your sales team having to do a thing. Going paperless will save you time, money, and storage space – plus your buyers will thank you. 

With less face time with their leads, it’s vitally important that your sales team can build a good rapport with their potential purchasers over the phone and by email. One way that they can do this is by adding details of all interactions to the contact entry. With ContactBuilder, these interactions are available to the entire team as well, ensuring that all important information is readily accessible.  

To find how you ContactBuilder can help you, you can either click to arrange a demo or if you are a current client, contact your account manager for more information.